Notice of Data Incident

Notice of Data Incident

November 19, 2021

On September 21, 2021, The Arc of Onondaga discovered that certain parts of our network may have been accessed by an unauthorized individual and we launched an investigation. The investigation determined that an individual may have accessed information on our network around August 15, 2021. Therefore, in an abundance of caution, we reviewed our network to determine the type of information and to whom it related. On November 16, 2021, we completed our review. Although we have no evidence to suggest actual or attempted misuse of information as a result of this incident, we are notifying individuals with information contained within the network. The type of information varies by individual, but includes name and one or more of the following: date of birth, Social Security number, address, diagnosis/treatment information, medications, provider name, and treatment care plans.

Upon discovering this incident, we reset account passwords and implemented additional security measures to further protect information. We are also providing potentially impacted individuals with access to credit monitoring and identity protection services as an added precaution. If you have questions about this incident or would like to enroll in the credit monitoring and identity protection services, please call 855-604-1640, Monday through Friday (except U.S. holidays), from 9:00 a.m. to 9:00 p.m. EST. You may also write to us at 600 S. Wilbur Ave., Syracuse, NY 13204.

In general, we encourage potentially impacted individuals to remain vigilant against incidents of identity theft and fraud by reviewing credit reports/account statements and explanation of benefits forms for suspicious activity and to detect errors. Under U.S. law, individuals are entitled to one free credit report annually from each of the three major credit reporting bureaus, TransUnion, Experian, and Equifax. To order your free credit report, visit or call 1-877-322-8228.

Individuals have the right to place an initial or extended “fraud alert” on a credit file at no cost. If individuals are a victim of identity theft, they are entitled to an extended fraud alert lasting seven years. As an alternative to a fraud alert, they have the right to place a “credit freeze” on a credit report. The credit freeze is designed to prevent credit, loans, and services from being approved without consent. Pursuant to federal law, individuals cannot be charged to place or lift a credit freeze on your credit report.

Should individuals wish to place a fraud alert or credit freeze, please contact the three major credit reporting bureaus listed below:

TransUnion                             Experian                                 Equifax

1-800-680-7289                       1-888-397-3742                       1-888-298-0045                                 

P.O. Box 2000                            P.O. Box 9554                          P.O. Box 105069

Chester, PA 19016                     Allen, TX 75013                      Atlanta, GA 30348

Individuals can further educate themselves regarding identity theft, fraud alerts, credit freezes, and the steps to protect their personal information by contacting the credit reporting bureaus, the Federal Trade Commission (FTC), or their state Attorney General. The FTC also encourages those who discover that their information has been misused to file a complaint with them. The FTC may be reached at 600 Pennsylvania Ave. NW, Washington, D.C. 20580;; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. Instances of known or suspected identity theft should also be reported to law enforcement, the state Attorney General, and the FTC. The New York Attorney General may be contacted at Office of the Attorney General, The Capitol, Albany, NY 12224-0341; 1-800-771-7755; or