Quality Assurance

Arc of Onondaga’s Quality Assurance department is designed to ensure that Arc of Onondaga runs programs and services of the highest caliber to those enrolled in its day and/or residential programs.
Quality assurance provides the following services in support of Arc’s mission:

Incident Reviews

All incidents and allegations at Arc of Onondaga are investigated thoroughly by the Quality Assurance staff. All incidents are reviewed and tracked. At Arc of Onondaga, we want to ensure that every consumer has a completely safe and healthy environment.

Access to Mental Hygiene Records in New York State: A Guide for Individuals Receiving Services and Other "Qualified Persons" has been issued by the NYS Commission on Quality of Care and Advocacy for Persons with Disabilities. This pamphlet, prepared in response to the requirements of "Jonathan's Law," offers guidance for individuals receiving services, their families and other persons legally authorized to obtain records. You can also download this information as an Adobe PDF document.

OPWDD's "Learning About Incidents" brochure describes the incident review process, types or incidents, whom is notified, and then investigation.

Corporate Compliance

Arc of Onondaga’s Corporate Compliance program ensures that Arc of Onondaga follows all appropriate federal, state, and local guidelines and well as the highest of ethical standards. Arc strives to provide the highest quality services to its consumers and to that end, our corporate compliance program encourages our achievement of that level of quality. The program also ensures adherance to Arc policies, including conflict of interest standards and a system to encourage reporting of violations of law and/or policies and procedures.

You may view our Desciption of Compliance Plan by clicking here.

HIPAA

Arc of Onondaga’s Quality Assurance Department ensures our agency strictly adheres to the federal Health Insurance Portability and Accountability Act, also known as the HIPAA law or HIPPA act. Our privacy policies protect the confidentiality of health information for the consumers we serve. For more information on HIPAA, see the US Health & Human Service’s Office for Civil Right’s page on HIPAA.

Internal Audits

All of Arc’s programs receive checks by Arc of Onondaga’s Quality Assurance department to ensure all standards, policies and applicable laws are being followed and that the highest level of services are being provided.